Vacature: French/Spanish Speaking Customer Service Agent for H&M in Maastricht

VACATURENR lv-59732 (12-09-2017)

Vacature: French/Spanish Speaking Customer Service Agent for H&M in Maastricht


H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right!
Today , Customer Service has around 1800 employees globally and has so far established 9 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in
9 different countries and in 5 different languages.

Your role as a Customer Service Agent for the French or Spanish speaking markets in Maastricht:
Your most important responsibility is to make sure that H&M is the customer’s first choice. You accomplish this by offering the best customer service, while answering calls and e-mails. You will assist our customers whenever they want information about orders, deliveries and/or payments. You will answer questions concerning both the Online Shop and our stores. H&M is a fast growing company, where changes are normal.

We …
Offer you a market conform salary and interesting secondary conditions
Provide you with internal training and courses
Challenge you in your job and offer career development opportunities
Give you freedom to express your personality in an informal and multicultural work environment
Offer you the opportunity to work with great colleagues within a dedicated team

You …
Are customer friendly (of course)
Have strong communication skills both written and spoken
Have native French or Spanish language skills and good English language skills
Are flexible to also work on weekends until 17.00 and in the evening until 21.00
Have good computer skills and are able to multitask
Are a team player but also dare to take initiative
Are open minded & not afraid of changes
Have a positive attitude and mindset
Are solution-oriented and stress resistant
Can be yourself and are not afraid to make mistakes
You are already living in the Liège/Aachen/Maastricht area and can start training on the 2nd of October 2017.

Are you the one we are looking for?
Send your CV together with your motivational letter in French or Spanish, explaining why you consider yourself the right candidate for this job, to
Do you want to know more about the job? Feel free to contact Richard through e-mail, or call 0031-6-13106342. You can also send a WhatsApp message, which will be answered on weekdays, between 8.00 and 16.30. We are looking forward to your response!

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